Hi, have you tried with different PC? Please try this:
- Uninstall the driver you installed
- Restart PC
- Install the driver again.
- Restart PC
If still does not work, please let me know:
- You are using Windows 10 32bit or 64bit?
- The sensor is plugged to USB3.0 or USB2.0?
You may try installing with different PC to check whether the problem persists.
- Sattiyan