Basic Information:
Customer Name: Peter
Contact Email: (If send by email)
Phone Number: (Optional)
Company/Organization: (Preferred)
Camera Information: Femto Bolt
Operating System and Version: Windows 11
Software Used with Camera and Version: ORBBEC V2.5.5-main
Lighting Conditions of the Environment: (if appliable)
Operating Temperature Range:
Exposure to Impact or Drop: (yes or no)
Usage in Humid or Extreme Temperature Conditions: (yes or no)
Steps to Reproduce the Issue:
Exact Steps Taken When Using the Camera:
Is the Issue Reproducible:
Troubleshooting Steps Attempted:
Restarting the Camera/Computer: Done
Checking and Reconnecting All Cables: Done
Trying the Camera on a Different Computer: Done
Updating or Reinstalling Drivers/Software: Done
Any Other Troubleshooting Steps Taken: (if appliable)
My Femto camera suddenly stopped working and cannot be detected by the software ORBBEC. I can’t do anything.
The front LED is showing SOLID ORANGE and the back LED is BLINKING WHITE.
What can I do to resolve this?
Thanks and hope to hear from you soon as I am stuck for one week now.
I have exhasted all rescources and efforts.