Femto Mega streaming over ethernet unreliable

Technical Support & Q&A
1

Hi. I just purchased a Femto Mega for use with Touch Designer. I have it connected via POE to my studio network. I can detect and stream from the device in both Touch Designer and Orbbec Viewer apps on both macOS and Windows computers. However, the streams from the camera always freeze after a minute or so of streaming every time. This happens with either color, depth, or point cloud streaming. I can successfully stop and restart the stream when it happens, but I need it more reliable for my use case. Do you know what is causing this issue, and how to resolve it? I don’t see anything obvious in the Orbbec Viewer app logs that would point to an issue.

Thanks for any help you can give me to resolve the issue.

Andy Yanowitz.

2

Does your network meet the Gigabit Ethernet requirements for Mega?

3

Yes it’s a Gigabit Ethernet router with gigabit switches. What are the “requirements”? Any suggestions to make it more reliable?

4

I rarely experience such freeze issue. The requirements I mean the network mode need stable POE+ with Gigabit ethernet(Gigabit bandwidth refers to a network connection with a transmission speed of up to 1 Gbps). You can test USB mode with OrbbecViewer to exclude the issue first.