About my astra NH GLST

hello i have camera called Astra NH GLST. i thought the camera is about plug and play, tried to use some drivers related to this camera and the same issue. in this pic the usb with yellow exclamation is the camera, the code error is (43). any idea guys .The camera similar to the Astra series.

This Astra NH GLST is not a standard product.
It is recommended to contact the purchase company for further assistance.

i contacted this email and until now no response from them. is there any email i could talk with them ?

their email is media@orbbec.com