Astra+ Pro not working


I have issues to make the Orbbec Astra+ Pro working under windows 10. The Color camera is working perfectly, but not the depth camera. The OrbbecViwer does not accept tu run it. I can see the camera un the device list, but when I select it the camera connect and disconnect immediately. When selecting camera in the dropbox list of devices the The UID part seems empty.

Here is a screenshot:

Tried to reboot, uninstall, change usb port etc. Nothing works! Any idea?


Another screen:



i have the same problem is there any solution?

Best regards