I have three Orbbec Astras, two of which work fine, but I am unable to connect to the other.
lsusb shows that a device is connected
Bus 001 Device 033: ID 2bc5:0400
but dmesg tells me that it can’t get past the bootloader:
[1038418.874923] usb 1-4.4: New USB device found, idVendor=2bc5, idProduct=0400
[1038418.874925] usb 1-4.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[1038418.874926] usb 1-4.4: Product: ORBBEC BootLooder
[1038418.874927] usb 1-4.4: Manufacturer: ORBBEC
On my working Astras, the bootloader disconnects and the Astra is then connected, which gives the following dmesg output:
[1038250.763439] usb 1-4.4: new high-speed USB device number 29 using xhci_hcd
[1038250.852030] usb 1-4.4: New USB device found, idVendor=2bc5, idProduct=0400
[1038250.852032] usb 1-4.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[1038250.852033] usb 1-4.4: Product: ORBBEC BootLooder
[1038250.852034] usb 1-4.4: Manufacturer: ORBBEC
[1038276.707909] usb 1-4.4: USB disconnect, device number 29
[1038279.611948] usb 1-4.4: new high-speed USB device number 30 using xhci_hcd
[1038281.476812] usb 1-4.4: New USB device found, idVendor=2bc5, idProduct=0401
[1038281.476814] usb 1-4.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[1038281.476815] usb 1-4.4: Product: ASTRA
[1038281.476816] usb 1-4.4: Manufacturer: ORBBEC
I’ve tried connecting it to multiple machines, but I have run into the same issue each time. Does anyone have any advice on how to deal with this?