Error running SDK sample on Windows10

I have installed the ‘Orbbec Camera Driver for Windows’ (driver and am running the ‘Orbbec SDK for Python Windows’ in pycharm on a Windows 10 laptop.

Running the sample code with the sensor plugged in… returns “Device not found!”.

There is also the following output:

249007 5976 MfPal.cpp:154] Found a usb port without interface url! drop it!(device url=\?\USB#VID_2BC5&PID_0401#5&2E926D67&0&4#{A5DCBF10-6530-11D2-901F-00C04FB951ED}, interface index=0)

Thanks for any help on this.