Femto Mega Error State

I have a Femto Mega that I can’t seems to get working.

I have connected the camera to my windows machine via the provided USB c to c cable and have the provided power supply connected as well. When I open the OrbbecViewer, I can see the camera is connected in the top left drop down. When I click one of the image mode button along the top, the camera feed does not open and the front LED on the mega starts blinking orange. I have connected the camera via ethernet, tired different USB cables, tested on other PCs, but getting the same behavior. The device manager also shows the camera with no warnings.

You may also try using the PoE port to check whether it works.
If the issue persists, please feel free to contact us at info@orbbec3d.com
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