Femto Mega Error State

I have a Femto Mega that I can’t seems to get working.

I have connected the camera to my windows machine via the provided USB c to c cable and have the provided power supply connected as well. When I open the OrbbecViewer, I can see the camera is connected in the top left drop down. When I click one of the image mode button along the top, the camera feed does not open and the front LED on the mega starts blinking orange. I have connected the camera via ethernet, tired different USB cables, tested on other PCs, but getting the same behavior. The device manager also shows the camera with no warnings.