I’m having a similar problem with the development board (which is what is used internally in the persee).
I have not found a way of connecting the board to any windows/mac or linux pc and have it recognized.
The orbbec support seems non existent in this, I’m trying to reach out to them through email and any other outlet I can think of, if I can get any answer I’ll let you know.
It’s a shame there isn’t more support in the forums for such a good product, we are actually contemplating to move away from the platform because of this.