White balance issue, hardware problem?

Technical Support & Q&A
1

Hi,

I have 4 Orbbec Astra Pro cameras but all of them have a white balance problem. As you can see from the picture, the white paper in the image is very yellow. I tried to use guvcview and adjust the white balance temperature but even with the lowest setting it still looks bad. Is this a hardware problem with Astra Pro?

Screenshot from 2018-05-30 18-22-15.png1444×638 428 KB

Thanks.

2

Another picture

Screenshot from 2018-05-30 15-11-47.png890×513 291 KB

3

I have same problem with Astra Pro, regular Astra works fine